Política de reembolso

Eligibility and Process

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 14-day return policy. To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return or exchange, please contact us at support@hjbullion.com within 14 days of receiving your order. Our team will provide you with instructions on how to return your item. Please note that items sent back to us without first requesting a return will not be accepted. If you have any questions about our return process, please feel free to contact us at any time.

 

Damaged or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We want you to be completely satisfied with your purchase, so we will evaluate the issue and make it right.

 

Exceptions and Non-Returnable Items

We cannot accept returns or exchanges on perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also cannot accept returns or exchanges on hazardous materials, flammable liquids, or gases. If you have any questions or concerns about the eligibility of a specific item, please contact us before making your purchase. Please note that we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you would like to initiate an exchange, please contact us at support@hjbullion.com and our team will provide you with instructions.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note that it can take some time for your bank or credit card company to process and post the refund to your account.

 

Customer Satisfaction

Our ultimate goal is customer satisfaction. If for any reason you are not completely satisfied with your purchase, please contact us at support@hjbullion.com and we will do our best to make it right.

 

Appreciation

We appreciate your business and thank you for choosing us.